BABYTIME SHOP BRAND IS OWNED BY JELENA BAJAGIĆ PETRONIĆ PR PRODAJA GARDEROBE BABY TIME NOVI SAD

The seller is Jelena Bajagić Petronić PR Prodaja Garderobe Baby Time Novi Sad, Radnička 24, 21000 Novi Sad – and the customer is a person who orders products offered at this web site and makes payments by direct banking transaction or by PayPal for all orders from the webshop www.babytimeshop.com . By ordering and purchasing products from www.babytimeshop.com, you acknowledge that you have read and agree to our Terms and Conditions in full.

LANGUAGE

The languages used for communication on www.babytimeshop.com website are Serbian and English.

INTERNATIONAL DELIVERIES

BabyTime Shop sells and ships its products to the following countries:

  • Serbia  (shipping cost by the costs of Post express services)
  • EU (shipping cost by the costs of Post express services)
  • Rest of the world (shipping cost by the costs of Post express services)
ORDERING ON BABYTIME WEB SHOP

The customer orders a product or products by filling out the order: selecting the specific product and saving it in the cart. The merchandise is considered ordered when the customer selects a payment method, confirms and sends the order. This ends the process of ordering – the seller will process the order, depending on the selected payment method and after confirming the transfer of funds, and prepare the package for delivery.

The prices of products are in Serbian Dinar (RSD) and Euros (EUR).

PAYMENTS

Ordered products can be paid for by direct banking transactions (e-banking and m-banking), PayPal.

Payments by direct banking transaction

If you choose payment by direct banking transaction, you will receive an e-mail with the preliminary invoice with the information needed to make a payment, including the bank account number to which your payment should be addressed.

You can make a payment by e-banking or m-banking applications, or at your local post office, bank, etc.
All orders should be paid for within 3 days. After that period, the merchandise is no longer considered reserved.
As soon as the transaction is visible, your products will be shipped.

All payments should be made to the account

Recipient information: Jelena Bajagić Petronić PR Prodaja Garderobe Baby Time Novi Sad
Bank: ProCredit Bank a.d. Beograd
IBAN: 220-141138-82 (Serbian Account)

Banka: AIK Banka AD Beograd
IBAN: RS35105080541012724890
SWIFT | BIC: DEOTDEFF
Reference Number: Order Number

PayPal

You can pay for your order by PayPal. You must have an active PayPal account with sufficient funds.

DELIVERY

Deliveries for Serbia and the rest of the EU or World are made by our partner PostOffice…

The products are packed in an adequate manner, so there is a minimum possibility for damage in transport. At delivery, the customer must check the state of the parcel and report any damage to the courier. The seller is not responsible for damage to parcels during the delivery process.

Delivery term

All ordered merchandise (for Serbia) will be delivered within roughly 15 workdays (excluding national and public holidays as well as weekends).

All ordered merchandise to other EU countries will be delivered within 20 workdays (can be prolonged in special cases of which the customer will be informed on time).

The timeframe for delivery and final shipping and delivery cost for all orders from other countries (inside EU), must be determined after the ordering process is complete and it is calculated individually for each order in agreement with the customer.

In special cases, the time for delivery for all orders can be prolonged. BabyTime Shop will inform the customer on time in these situations (by e-mail or phone call).

Cost of delivery

The cost of delivery for Serbia is by cost table of Post Express
The cost of delivery for the EU is by cost table of Post Express. All international customers must cover the cost of shipping and delivery in full for all orders.

The final shipping and delivery cost for all orders from other countries must be determined after the ordering process is complete and it is calculated individually for each order in agreement with the customer.

COMPLAINTS AND RETURNS

The seller must deliver a fully functional product that is equivalent to the product description on the www.babytimeshop web site. The picture that illustrates the product on the web site doesn’t always present the exact image of the product (possibly different shades and hues of materials, monitor settings, etc.).

According to the Customer protection law, in case the customer is dissatisfied with the product in any way, it can be returned or exchanged (not providing the reasons) within 14 days of receiving the package, only in its original and undamaged packaging. When returning or exchanging the merchandise, the customer needs to send it to BabyTimeShop, Radnička 24, 21000 Novi Sad, Serbia (noting “Return of merchandise” on the package). The seller isn’t responsible for wrong orders or products ordered by mistake.

When returning the products, the customer must attach a copy of the invoice and a written statement with the bank account number for a refund. If the customer doesn’t provide the bank account information, the refund will not be processed.

The customer can return the merchandise in the following cases:

  • Delivery of products not ordered
  • Delivery of products that are not equivalent to product description on www.babytimeshop.com website
  • Deliver of products with visible flaws, production mistakes or damage

In these cases, the customer must provide a written statement and state the viable reason for returning the merchandise with evidence.

In all other cases, the cost of returning the merchandise is covered by the customer.

The customer is responsible for the decrease in value of the products received if the decrease is a result of mishandling the product unless it was necessary to evaluate the functionality, attributes, and quality of the product.

COMPLAINTS

Written complaints and claims can be sent to babytime021@gmail.com. BabyTime will reply after evaluating the case within 15 days.

The customer has the right to return the merchandise in accordance with the Customer Protection law.

PROTECTION OF PERSONAL INFORMATION

BabyTime Shop will always protect the privacy of its customers in accordance with the Protection of personal information law, E-commerce law, and other relevant Serbian laws.

In order to process customer orders, BabyTimeShop is collecting, processing and guarding all personal information provided by customers.

All personal information will be kept secret and will be used exclusively in BabyTimeShop business processes and other activities allowed by law.

BabyTimeShop is collecting only necessary customer information and will inform all customers about such activities and the manner in which their personal information will be handled. BabyTimeShop will regularly and often, allow the customer to change the way we use their personal information. This includes the option to reject any involvement in our marketing activities.

All customer information is appropriately saved and can be accessed only by designated BabyTimeShop employees who need this information for order processing, payments and refunds, and other business activities.

All BabyTimeShop employees are obliged to respect all principles of user privacy and personal information protection prescribed by Serbian and EU laws.

The website www.babytimeshop.com may contain links to other web locations that are not necessarily related to BabyTimeShop. BabyTimeShop is not responsible for the protection of personal information on other web sites and we encourage all customers to read the Personal information protection and User privacy statements on every site that collects and uses personal information.

DATA PROTECTION

The safety and security of the information on our web site is protected by Transport Layer Security (TLS) protocol with 256-bit encryption.

Google Analytics

This website (www.babytimeshop) is using Google Analytics service provided by Google, Inc. (“Google”). Google Analytics is using cookies, small text files stored on your computer for the purpose of analyzing the details of how customers use the website. The information generated by the cookie (including anonymous IP addresses) is forwarded to Google where it is stored on servers in the United States. Google will use this information for web site usage evaluation, web site activity reporting for site developers and administrators and other services related to all activities on the web site and internet. Google can share this information to other parties when it is required by law or if the other parties are processing this information for Google. Google will not correlate your IP address with any other data it has stored. The customer can reject the use of cookies by changing the browser settings. In this case, some functionalities of the website will not be available. By using www.babytimeshop.com website, you agree that Google can process your information as described and for the purposes stated in this text.

You can prevent Google from detecting cookies that are created when you visit this web site (including your IP address) and processing this information by installing a plugin: http://tools.google.com/dlpage/gaoptout?hl=en

Cookie

In order to keep the user experience of visiting and using www.babytimeshop.com at a high level, this web site must save a small amount of data (a cookie) on your computer. Among other uses, this is needed for optimal web site functioning and to help www.babytimeshop.com improves the customer’s user experience. By using this web site, you agree to our cookie policy. You can block the cookie stored on your computer by this web site, and while you will be able to browse the web site – some of its functionalities may be unavailable.

What is a cookie?

Cookies are small pieces of data, stored in text files that are stored on your computer or other devices when websites are loaded in a browser (first-party cookies) or in cooperation and when you visit websites from third parties (third-party cookies). Cookies usually store your browser settings and web site settings (for example preferred language). Later, when you open the web site in another session, the browser sends back the cookies belonging to that web site. This enables the web site to display information adjusted to your preferences. Cookies can store a large number of information, including personal data. This information can be saved only if the customer allows it – web sites cannot access any information that the customer didn’t explicitly allow access to and they cannot access other files on your computer.

CHANGE OF TERMS AND CONDITIONS

BabyTimeShop can, at any time and without previous announcements, change or update the information on www.babytimeshop.com web site and has the right to change portions of Terms and Conditions.

COMPANY INFO

Recipient information: Jelena Bajagić Petronić PR Prodaja Garderobe Baby Time Novi Sad
Radnička 24, 21000 Novi Sad, Serbia
MB: 65275783
OIB: 111233722

Bank: ProCredit Bank a.d. Beograd
IBAN: 220-141138-82 (Serbian Account)

Banka: AIK Banka AD Beograd
IBAN: RS35105080541012724890
SWIFT | BIC: DEOTDEFF
Reference Number: Order Number

NOTICE!

All content published on www.babytimeshop.com is owned by Jelena Bajagić Petronić PR Prodaja Garderobe Baby Time Novi Sad and its unauthorized use is prohibited.

Products labeled “BabyTimeShop” are designed and produced by Jelena Bajagić Petronić PR Prodaja Garderobe Baby Time Novi Sad, Radnička 24, 21000 Novi Sad, Serbia. Any attempt to copy this product is prohibited and will result in legal action.

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